Item Coversheet

Board Action Request
22-0332

Item Description:
Neg agmts with Microsoft Corporation for Unified Enterprise Support services, 09/13/22–12/31/23, combined NTE of $900,000.
Resolution:

BE IT RESOLVED, that the County Administrator be authorized to negotiate agreements with Microsoft Corporation to provide Unified Enterprise Support services, during the period September 13, 2022 through December 31, 2023, in an amount not to exceed $900,000; that following review and approval by the County Attorney’s Office, the County Administrator be authorized to sign Microsoft Enterprise Services Work Orders and Amendments on behalf of the county; and that the Controller be authorized to disburse funds as directed. 

Background:

The county has been using Microsoft support services for decades to optimize our overall technology investment and effectively leverage Microsoft technology. Microsoft Unified Enterprise Support provides the county with expert guidance and tailored support to modernize the county’s capabilities and services. Strategic benefits to be gained through this support contract with Microsoft include:

 

  • Staying current on the latest technological developments, which allows the county to be an early adopter and informs the county’s technology roadmap.
  • Helping the county optimize its technology stack to ensure we are obtaining maximum value for money.
  • Increasing IT and end user productivity with the Microsoft toolset.
  • Helping the county advance its cybersecurity posture through security-optimized assessments, support, and education.

Microsoft’s Unified Enterprise Support offerings include:

 

  • Reactive Support- problem resolution for the organization on an unlimited, as-needed basis.
  • Proactive Support

o  On-demand learning for Microsoft products.

o   Enhanced Support Services, including Designated Support Engineer (DSE) engagements that provide specific guidance for major business priorities. Our primary 2022 DSE focus is Platform as a Service (PaaS) in the Azure cloud.

 

This $900,000 request will provide contracting authority for the 2023 Unified Enterprise Support agreement and the following 2022 add-on engagements: O365 Security Optimization Assessment, MS Dynamics, Project Online, Intune and Power Platform. The need for DSE engagements has increased as our new organizational structure has matured.

 

This request has been reviewed and approved by the Office of the CIO.